Privacy policy
Last updated: October 2026
Who we are
This website belongs to VIP Luxury Unisex Spa, the brand name used by Luxury Wellness Spa and its partner spas. You can reach any of our spas by phone or WhatsApp (numbers on the main page). In this policy, "we" and "us" mean VIP Luxury Unisex Spa.
We follow India's Digital Personal Data Protection Act, 2023. This page explains what we collect through this website, why, and the choices you have.
What we collect
- Booking requests. The booking form asks for your name, your mobile number, the treatment you want, the spa you want to visit and, if you choose, when you'd like to come. Pressing "Book on WhatsApp" opens WhatsApp with that message ready. We also keep a copy of the form details, including your mobile number, on our own server, so the spa can call you back if the message doesn't reach it.
- How you found us. If you arrive from an ad, the link can carry campaign details (UTM tags) and a Google click ID (gclid, gbraid or wbraid). We store these with your booking request so we know which ads bring in bookings.
- Technical details. Like most websites, our server and the tools below see your IP address, browser, device type and the pages you visit.
We don't ask for payment details, ID documents or health records on this website. If you mention a health condition when you call us, we use it only to adjust your treatment.
Why we use it
- To reply on WhatsApp or call you to confirm your booking and answer questions.
- To measure which ads and pages lead to bookings, so we spend less on ads that don't work.
- To keep the booking form free of spam.
Google Ads
We use Google Ads conversion tracking to count calls, WhatsApp clicks and booking form requests that come from our ads. The booking form sends Google a booking reference. If you pressed Accept on the cookie banner, it also sends your mobile number in scrambled (hashed) form, so Google can match the booking to the ad you clicked; Google calls this enhanced conversions. Your name is never sent to Google. Google's own use of data is covered by Google's privacy policy.
Microsoft Clarity
If you accept cookies, we use Microsoft Clarity to see how people use this page. Clarity records anonymised session recordings and heatmaps, such as where people scroll and tap, so we can spot parts of the page that confuse visitors. It doesn't record what you type into the booking form, and your booking details on the thank-you page are hidden from recordings. See Microsoft's privacy statement.
Cookies and your choice
Advertising and analytics cookies stay off until you press Accept on the cookie banner. If you press Decline, Google receives only limited, cookieless signals that can't be tied back to you. You can change your choice at any time:
Spam protection
When it is switched on, Google reCAPTCHA checks that the booking form is being filled in by a person. reCAPTCHA is covered by Google's privacy policy and terms.
Who we share it with
We don't sell your information. We share it only with the services that run this website and our bookings: Google (ads measurement), Microsoft (Clarity), WhatsApp (Meta) for the messages you send us, and the tools our team uses to follow up on booking requests.
How long we keep it
We keep booking requests for up to 24 months, then delete them. You can ask us to delete yours sooner.
Your rights
You can ask us what information we hold about you, ask us to correct or delete it, or withdraw your consent. Call or WhatsApp any of our spas (numbers on the main page) and we'll reply within 30 days.
Children
This website and our booking form are meant for adults. If you are under 18, please ask a parent or guardian to book for you.
Changes
If we change this policy, we'll update the date at the top of this page.